SHIPPING DELIVERY
- Shipping is free throughout Malaysia with no minimum purchase.
- Tracking numbers will be provided via email.
- All orders will be processed within 1-2 working day(s) of receiving payment and will be shipped to their respective destinations within 1-5 working day(s) (1-7 working day(s) for East Malaysia).
- Please note that Waarna is not responsible for any delays, however, if your parcel is fail to be delivered within seven days of receiving your notification e-mail, please contact our customer service at [email protected].
INTERNATIONAL SHIPPING
- We also ship to Singapore, Brunei, Indonesia, Australia, UK, and Japan.
- All orders will be processed within 1 – 2 working day(s) of receiving payment.
- Estimated time for delivery may vary according to country, within 3 – 6 working days for Singapore, Brunei and Indonesia or within 5 – 10 working days for other countries.
- Kindly be informed that processing orders may take times in the middle of sales and promotions, kindly allow 2 – 3 working days for orders to be ready for delivery.
- Tracking numbers will be provided via email.
- All taxes, duties and custom fees are the responsibility of the recipient. These charges vary widely from country to country hence we are unable to advise the cost. Waarna has no control over the fees imposed and we cannot reimburse the amount in any capacity.
| Quantity /Country | 1 to 2 | 3 to 6 | 7 to 10 | 11 to 20 |
| Singapore | MYR 25.00 | MYR 30.00 | MYR 40.00 | MYR 55.00 |
| Indonesia | MYR 75.00 | MYR 90.00 | MYR 110.00 | MYR 130.00 |
| Brunei | MYR 175.00 | MYR 285.00 | MYR 415.00 | MYR 680.00 |
| Australia | MYR 180.00 | MYR 285.00 | MYR 415.00 | MYR 680.00 |
| Japan | MYR 200.00 | MYR 315.00 | MYR 410.00 | MYR 680.00 |
| United Kingdom | MYR 215.00 | MYR 370.00 | MYR 600.00 | MYR 940.00 |
SELF PICK-UP OPTION
- We now offer self-pick up option at our Showroom (level 3) in Laman Seri Business Park Seksyen 13 Shah Alam for those staying in Klang Valley.
- This option is only applicable for purchase made at our website.
- Self-pick up will be available every Mon – Sat from 10 AM – 6 PM only excluding lunch hour from 2 PM – 3 PM (Mon - Thu) / 3PM - 4PM (Fri). (Showroom is closed on Sunday)
- Follow these easy steps when you shop at website: –
- Add item to cart.
- View cart.
- Update shipping details (click on calculate shipping & update state, town & postcode).
- Update totals.
- Select ‘Self pickup at Waarna Showroom’ option and proceed to check out.
- Fill in details, place order and make payment.
- You will get your first email (Your order is being processed).
- Please wait for your second email.
- You will get your second email (We have finished processing your order).
- Your order is complete and you can pick-up your shawl.
- Self-pick up must be made within 5 days or should you need longer time please notify us earlier.
- Any exchange (for defect item) or refund will not be entertained after 5 days.
- Waarna accepts no responsibility in connection with any loss and/or damage in whole or in part to the item after 5 days.
EXPRESS DELIVERY OPTION
- This option is only applicable for purchase made at our website.
- Follow these easy steps when you shop at website: –
- Add item to cart.
- View cart.
- Update shipping details (click on calculate shipping & update state, town & postcode).
- Update totals.
- Select ‘express shipping’ option and proceed to check out.
- Fill in details, place order and make payment
- For same day delivery, order must be made before 11 AM.
- Order placed after 11 AM will be delivered on the next day.
- You will receive an email once your order has been processed and is ready for delivery.
- Our rider will call you upon arriving at your place.